Terms and conditions

Terms and conditions of use

1 - IDENTIFICATION OF THE HOLDER OF THE DOMAIN

2 - SCOPE AND PURPOSE OF THE TERMS AND CONDITIONS

3 - CONTENT INFORMATION

4 - INTELLECTUAL PROPERTY

5 - RESPONSIBILITIES

6 - PROTECTION OF PERSONAL DATA

7 - COOKIES POLITICS

8 - REGISTRATION AND ORDER

9 - TAXES AND FEES

10 - PAYMENTS

11 - DISPATCH

12 - COMMENTS AND PRODUCT REVIEWS

13 - RETURNS AND THE RIGHT OF FREE RESOLUTION

14 - LAW

15 - ONLINE DISPUTE RESOLUTION

16 - MANUFACTURER GUARANTEE

1 - IDENTIFICATION OF THE HOLDER OF THE DOMAIN

The site www.mimocook.com is intended to market kitchenware by PHENOMA-DESIGN, Lda, headquartered at Rua João de Ruão N.1 2330-314 Entroncamento - PORTUGAL with vat number 507 257 588 registered at the Commercial Registry of Entroncamento with a share capital of € 5 000, hereinafter Mimocook.

2 - SCOPE AND PURPOSE OF THE TERMS AND CONDITIONS

These Terms and Conditions shall apply to users of the site www.mimocook.com and to any operations and transactions of commercial nature or other, made in ​​this site. Site navigation, as well as the purchase of any product through the online store www.mimocook.com implies acceptance of these Terms and Conditions by the customer. Mimocook reserves itself the right to change these Terms and Conditions without notice, beeing those changes published in the area of ​​Terms and Conditions in www.mimocook.com

3 - CONTENT INFORMATION

The contents of this site are intended solely for personal, non comercial use. Reproduction, transfer, distribution or storage of its contents without written permission is prohibited for purposes other than strictly personal use.

Mimocook reserves itself the right to modify at any time the information presented and commercial offer on products, pricing, promotions and terms of trade. The introduction of links on our site for commercial purposes without prior permission from Mimocook is expressly forbidden. Likewise, the use of abusive domain mimocook.com with and without prior authorization may be subject to appeal to competent legal means by Mimocook. In the event you find on other sites, links that will allow access to www.mimocook.com, we report that Mimocook has no responsibility about the provenance of the page or on the content included herein.

We perform all efforts to ensure that the information presented is free of typographical errors and whenever they occur, proceed as soon as possible, to their correction. In case of the information provided does not match the characteristics of the product, assists the Customer the right to rescind the sale and purchase agreement pursuant to applicable law.

The images presented on the site are merely illustrative. We recommend you consult the product details for more information about its characteristics. In case you don’t find the information you want , please contact our customer service via email: info@mimocook.com

Prices and specifications are subject to change without notice.

4 - INTELLECTUAL PROPERTY

The website www.mimocook.com website and all its contents are protected under Intellectual Property Law, particulary copyrights and trademarks. Any use, total or partial reproduction or endorsement of its contents are prohibited and constitute a crime if made without the prior permission of Mimocook.

The company names, brands and distinguishing marks reproduced in www.mimocook.com site are protected under the laws applicable to industrial property. The reproduction or representation of all or part of any distinguishing marks is strictly prohibited and shall be subject to prior written authorization of the trademark owner.

5 - RESPONSIBILITIES

All products sold on Mimocook are in accordance with Portuguese law. Mimocook declines any responsibility in case of violation of the legislation of the country where the order is delivered. Is Customer’s responsability to check with the local authorities the conditions for importation or use of the products you want to order.

6 - PROTECTION OF PERSONAL DATA

Mimocook is committed to protecting the personal data of customers / users in all situations in which data processing takes place.

6.1 - Identification of the person in charge of Data Protection
The site www.mimocook.com is intended to market kitchenware by PHENOMA-DESIGN, Lda, headquartered at Rua João de Ruão N.1 2330-314 Entroncamento - PORTUGAL with vat number 507 257 588 registered at the Commercial Registry of Entroncamento with a share capital of € 5 000, hereinafter Mimocook. If you need to contact the person in charge of data protectuib, you can do so through the following means and contacts:

- in your personal account
- by email: rgpd@mimocook.com
- through a written communication addressed to Mimocook - RGPD to: Rua João de Ruão n1, 2330-314 Entroncamento – Portugal.

6.2 - What is Personal Data
Personal data is any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

6.3 - Purpose and collection of your personal data
The personal information you transmit to us when placing an order is used to personalize your browsing experience on our site, as well as to ensure the correct handling of your order, to fight fraud, to deliver articles, payment transactions and other issues regarding your order. We also use the information for statistical purposes.

When you visit our website, we can ask you for information through questionnaires and forms, especially when you create your customer account. Required information marked with an asterisk is required. They are necessary to handle your orders. The other information is meant to be better understood and therefore optional. You are free not to give us such answers.

When you consult our website, the information relating to your visit is likely to be registered through "Cookies" files installed in your device, whose purpose is to allow us to offer you specialized offers, tailored to your interests. You can refuse the installation of cookies by following the procedure below.

6.4 - Security and hosting of your personal data
The collection and processing of data takes place safely and prevents its loss or manipulation. You can check in your browser that it is safe because the address starts with https and the padlock appears green. All data will be entered on a secure server, hosted in Portugal with the 128-bit SSL system that encrypts them. The servers are subcontracted but Mimocook requires that they guarantee a high level of security, confidentiality and adequate protection of the privacy and fundamental rights required by the European Union. However, we do not control all risks related to the use of the Internet.

6.5 - Communications and commercial offers
Mimocoook may offer you commercial offers by email namely sending discount vouchers, birthday gifts, viewed products, and evaluating products purchased at Mimocook. In the case of sending an email, the Mimocook sender will be clearly identified and the nature of the communication will be indicated in the message subject. At the end of each message, you will be able to cancel our emails.

6.6 - Period of retention of personal data
Mimocook maintains the personal for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ceased, they are no longer treated for commercial purposes.

6.7 - Your rights of Personal Data
According to the legislation, the holder of the personal data has the right to access and rectify his data, as well as the right to request its removal (right to be forgotten), to oppose its treatment and to obtain its limitation or portability insofar as applicable. You can also object to your data being used in order to create your customer profile, in this case, to benefit from personalized offers or services. You may request the rights described above through:

- in your personal account
- by email: rgpd@mimocook.com
- through a written communication addressed to Mimocook - RGPD to: Rua João de Ruão n1, 2330-314 Entroncamento – Portugal.

6.8 - Right to lodge a complaint
For any question about the collection and processing of data by Mimocook, the respective owner can contact the customer service by email at the address rgpd@mimocook.com. You can also submit a complaint to the National Commission for Data Protection (CNPD ), R. de São Bento 148, 1200-031 Lisboa, on how Mimocook collects and processes personal data.

6.9 - Sharing of Personal Data
Your personal data may be processed by companies subcontracted by Mimocook, namely for website hosting, electronic mail, carriers (MRW, DPD, CTT Portugal, TNT and Fedex) and payment systems companies (Ifthen, PayPal, MyPos, MBWay and Klarna). These companies are provided with only the personal data necessary for the provision of the service in question.

6.10 - Klarna
In order to offer Klarna's payment methods, at the time of payment, we may transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can assess whether you meet the requirements to access your payment methods and to adapt these payment methods to your profile. Your personal data is processed in accordance with the provisions of Klarna's privacy policy.

7 - COOKIES POLITICS

What are cookies?
"Cookies" are data that a Web site sends to your computer while viewing the site. These data files include information that allows our site to remember important information, that can make your navigation on the site more effective and useful. Our site uses "cookies" for several reasons. We use "cookie" technology and IP addresses to obtain non-personal information from online visitors, and also to provide registered visitors with the best possible personalized online experience.

How do we use cookies?
Visitors of our site use different browsers and different computers. In order to make easier the most of your queries with the technology you use, we automatically keep track of the type of query browser (such as Internet Explorer, Google Chrome) and (Windows, Macintosh) operating system used by a visitor, as well as the domain name of the Internet service provider entity visitor. We also track the total number of visitors to our site in an aggregate form to allow us to update it and improve it in the most productive way; in this process are not taken personal identifiable information. These data allow us to know if more visitors prefer certain features or areas, helping us keep our site fresh and interesting for most of our visitors. We also use "cookies" to help prevent young children may have access to certain areas or features intended only for adults or older teens.

How we use cookies to customize your experience on our site?

"Cookie" technology helps us deliver tailored content to a visitor's interests. Sites that offer online shopping use "cookies" to remember and process the items listed in your shopping cart. When permitted, we may associate personal information with a "cookie" file in such circumstances.

Manage cookies
If you do not wish to receive "cookies", you can configure your computer to notify you when you receive a "cookie" or disable all "cookies" through your browser (eg, Internet Explorer or Google Chrome). (See the Help menu of your browser to learn the correct way to change or update the "cookies"). If you disable "cookies" may be unable to access some of the functions above. Through the browser settings, you can have some control over most cookies. You can also manage the cookies in your client account.

For more information about cookies, including know were cookies where installed and how they can be managed and disposed, click here. If you do not want Google Analytics to detect your visits to web sites, click here.

List of cookies
The following is a list of cookies configured and used by Mimocook, including detailed information about the purpose for which each cookie is used. We will update this list whenever we make changes to the shopping experience on our websites. We reserve the right to occasionally add, delete or change the cookies that the website uses. We will update this page as cookies are being changed on this website. Although we intend to update this page regularly, some cookies may occasionally be missing from the list.

Strictly necessary
Cookies which are indispensable for use of the website. This cookies do not store any personal data.

Functional
Functional cookies record information about choices that you have made, and they also allow us to tailor the website to suit your needs.

Analytics
Cookies that help us to understand our website visitors so that we can improve our website, products, services and marketing efforts.

8 - REGISTRATION AND ORDER

Registration and ordering process
The completion of purchases through the site www.mimocook.com implies a registration by filling out the form available online. Once registered, simply add all the itens you wish to purchase to the virtual shopping basket. You must follow all the steps of purchase for it to be completed successfully. In case of the product is unavailable or out of stock, you will be informed of the partial or total cancellation of your order entitled to reimbursement of the respective amount paid. The validation of the purchase order assumes that the client has taken note and accept the Terms and Conditions of the site www.mimocook.com. Once you complete your purchase, you will receive an automatic email with your order number and all data on it. After ordering online, the store Mimocook confirms with the financial institution the respective payment to begin the process of preparation and deliver of the goods. Once the merchandise has shipped is sent an automated email with this information. If data are not correct you can ask it’s immediate change to: info@mimocook.com

Availability of products online
The online store Mimocook only processes an order made ​​by a customer after receipt of payment with the respective financial institution, therefore can not guarantee the availability of items until the beginning of the process. The products presented on the site are subject to availability and quantity of existing stock. Some products are subject to order to the supplier, therefore an estimated delivery time is indicated. The store Mimocook is not responsible for delays in orders by suppliers. Products subject to order or customized do not allow refund.

In the product sheet you’ll find the estimated date, in working days, for shipment. To the estimated shipping time is added the transport time, depending on the carrier you choose, and the destination of your order. Any delay in the dispatch of items, given the estimated dates presented, does not confer the right to compensation.

The store Mimocook reserves itself the right to change these Terms and Conditions without notice, beeing such changes published in the area of ​​Terms and Conditions in www.mimocook.com

9 - TAXES AND FEES

The sales prices indicated on the website www.mimocook.com are shown in euros and include the Portuguese VAT rate.

The Portuguese VAT rate is applied to orders placed by private consumers residing in Portugal or any other European Union country.

Companies that present a valid taxpayer number are exempt from VAT tax in accordance with Article 14º of CIVA of Portuguese Law. To ensure compliance with Portuguese Law, the tax number is checked before completing the order.

Payment of all customs fees in the destination country in accordance with the laws in force in that country are the customer's sole responsibility.

10 - PAYMENTS

Our online store has available the following payment methods:

Bank Transfer
Holder: PHENOMA-DESIGN, LDA
Bank: BPI - Banco Português de Investimento
NIB: 0010 0000 3502 8390 0010 2
IBAN: PT50 0010 0000 3502 8390 0010 2
SWIFT/BIC: BBPIPTPL

If this is the chosen payment method ,the customer must send an email to info@mimocook.com, with the proof of bank transfer and respective reference order, in the way to speed up the shipping process. The payment is valid after confirmation of the value by the bank. After this confirmation is given continuity to the order dispatch.

ATM
Payment is available in any ATM terminal or Home Banking. When ATM is selected, is issued a reference according to the amount to pay and sent automatically to your email. This email will be sent by "Hipay.com", the company that manages the ATM references. After using the ATM reference, is automatically sent an email indicating that the payment was successful. Payment is only valid for Mimocook after confirmation by Hipay.

With the ATM, your bank information is never communicated to Mimocook.

Paypal and Credit Cards
Paypal (globally recognized for the security of it’s transactions) is a simple, fast and secure way to pay for your purchases on the Internet. Includes credit cards VISA, Mastercard and American Express. With PayPal your financial details (such as credit card and bank account numbers) are not shared with Mimocook or with third parties.

With Paypal, your banking information is never communicated to Mimocook

MBway
With MB WAY you can pay your order quickly and conveniently through your smartphone, simply having a MB WAY account. MB WAY orders will only be processed upon confirmation of payment.

Klarna
Klarna is an online payment system that includes 3 forms of payment: instant payment, payment after delivery and payment in installments. Klarna is available in the following countries: Sweden, Finland, Norway, Denmark, Germany, United Kingdom, Austria, Spain, Italy, France, Poland, Switzerland and Portugal. To learn more about Klarna visit the website, or contact Klarna Customer Support directly.

Cofidis Pay
Cofidis Pay is a payment solution available at Mimocook that makes it easier to pay for purchases in installments. The Cofidis Pay solution is free of charge. By subscribing to it, the Customer does not pay interest or any other charges (including taxes and/or commissions), except in the event of non-payment of installments within the agreed period. To find out more about Cofidis Pay, visit the website or contact Cofidis Customer Support directly.

11 - DISPATCH

Mimocook online store undertakes to make the delivery of orders, properly packed, after confirmation of payment by the financial institution. The order is delivered at the address indicated by you. Once the merchandise has shipped from our facility is sent an automatic email to inform you. No orders will be sent to PO Boxes.

The Mimocook store only dispatches during weekdays, until 3PM. Thus are not counted Saturdays, Sundays and holidays, to estimate parcel delivery. Any delay in shipment or order of goods, does not confer the right to compensation.

Your order will be dispatched once all articles are available. The availability of the products do not count Saturdays, Sundays and holidays. When all items are in stock, orders are dispatched on the same day, or on the next day depending on the hour and payment method chosen. Otherwise, they will be dispatched within the estimated delivery time for the articles out of stock.

Mimocook is governed by the legislation and marketing authorizations in force in Portugal and is not responsible for shipments of products that are not authorized to be marketed at the place of delivery. The eventual apprehension of the respective orders is the responsibility of the customers. In case of return of the products only the amount related to these products will be refunded.

Delays may occur due to high flow periods, such as holidays and Christmas. Customs may delay the delivery for inspection. Every effort is made to meet the delivery and delivery deadlines, however, it should be noted that any delays in deliveries (customs inspection) are not Mimocook responsability, and it is not possible in such cases to guarantee exact delivery times.

12 - COMMENTS AND PRODUCT REVIEWS

Mimocook allows its users to comment and vote on the products they have purchased on www.mimocook.com. The introduction of comments is only allowed to registered users of the Mimocook website.

The voting system on products is done through a rating scale of 1 to 5, represented by 5 stars in the voting box. The introduction of a comment to a product always implies an associated vote. In the same way, the evaluation of a product always implies the introduction of a comment associated with that vote.

The comments are all subject to mediation by Mimocook prior to their publication. Mimocook reserves the right not to publish comments that go against the rules defined in these Terms and Conditions.

Only comments whose content affects only and only the specific features and functionalities of the commented product will be accepted. In this regard, comments on Mimocook, its services, brands, suppliers or prices are excluded.

All comments containing language deemed inappropriate, defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order shall be rejected.

13 - RETURNS AND THE RIGHT OF FREE RESOLUTION

The Customer may cancel your order at any time until delivery, with the right to a refund of all amounts paid. On receipt of the order by the customer, it may exercise its right of withdrawal in accordance with legally provided in Portuguese law and below, in particular Decree-Law No. 24/2014 of 14 February.

In accordance with the provisions of Portuguese law in Decree-Law no. 7/2004 of 7 January (with the changes conferred by Decree-Law no. 62/2009, of 10 March and by Law no. 46/2012 of 29 August) on electronic commerce, the Mimocook reserves the right to unilaterally cancel the order whenever there are computer errors.

As part of its Customer Satisfaction Policy, and in accordance with applicable law, the Mimocook enables the exchange or return (contract termination) items, within 30 days from the date of receipt by the customer without payment compensation and without giving any reason.

The Customer has the right to the free resolution of this contract without incurring any costs within 30 (thirty) days from the day following the day on which the Customer or a third party appointed by him or her, other than the carrier, acquires possession of the products.

In order to exercise the right of the free resolution of this contract, the cliente must notify us of your decision to terminate the purchase contract. You may do so by letter, using the template resolution form, or through any other statement of termination of contract and send to the address: PHENOMA-DESIGN, LDA - MIMOCOOK - Rua João de Rouão N.1 - 2330- 314 Entroncamento - Portugal; to the e-mail: info@mimocook.com; or by using the site through the Customer Area > My Orders > Create a return order.

If the customer exercise their right of the free resolution of this contract, all payments made, including shipping costs It will be refunded, without undue delay and in any case no later than within 14 (fourteen) days from the date the Mimocook is informed of the client's decision.

Mimocook hereby informs you that you may retain the refund until you have received the returned goods, or until the customer provides proof of delivery of the goods, whichever occurs first.

The Client must return the goods without undue delay and no later than fourteen (14) days from the date on which he informed Mimocook of the free resolution of this contract, provided that it is respected if the Customer returns the goods before 14 (fourteen) days.

The Client must pay in full the costs of the return of the goods in case of free resolution of this contract.

The products must be returned new, unused altered or washed and must contain all labels and original packaging. Mimocook does not accept return or exchange of used items.

After confirmation, place the product in its original packaging and wrapped properly and send it to the following address:

MIMOCOOK
Rua João de Ruão N.1
2330-314 Entroncamento
PORTUGAL

All items will be checked on arrival at our service and will only be accepted for exchange or refund those who comply with the conditions of return.

In case of free resolution of this contract, all payments made, including shipping costs, will be refunded to the Client. The refund will be made through the same means of payment that was used by the Customer in the initial purchase and that does not incur costs, or in the impossibility of repayment by the means used in the initial purchase, by bank transfer to the IBAN indicated by the Client.

If the products do not conform to the original order, or if the products have a defect, Mimocook will arrange the collection of the same in the place that indicates us, in the same area of shipment of the original order, without any charges for the Customer.

The refund will only be made after checking the condition of the goods.

Mimocook reserves the right to not accept articles that do not meet these conditions.

14 - LAW

These conditions are governed by Portuguese Law and for all matters arising from the interpretation determine as jurisdiction the Court of Judicial District of Entroncamento, expressly waiving any other.

15 - ONLINE DISPUTE RESOLUTION

More information on website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

16 - MANUFACTURER GUARANTEE

All products have a three year guarantee from the respective brands, unless there is any indication of otherwise. In case of a default, all products must be sent for repair in assistance centres authorised by the manufacturer itself, following the indications in the detachable in the original guarantee.

Mimocook will update this Privacy Policy from time to time. We request that you periodically review this document to keep up to date.

Last update: 11/04/2024.